Our Professional Standard
Read our Master Policy Handbook, or see a brief overview below, and an additional directory for crisis, emergency and support services.
We provide neuro-affirming consultancy backed by rigorous safety and ethical standards:
- Safe Data: Website and mail are hosted by Krystal Hosting (UK-based, encrypted, and B Corp certified). We are GDPR compliant and ICO registered.
- Vetted & Insured: We hold an Enhanced DBS (Update Service) for live verification, plus full Public Liability and Professional Indemnity insurance.
- Expert Lead: Our Director is a Level 3 Designated Safeguarding Lead (DSL).
Our Safeguarding Commitment
The welfare of the child is paramount. While we recognise that “behaviours of concern” are often distress-based communication, this never supersedes our duty to keep children and families safe. We provide neuro-affirming care that balances deep empathy for the nervous system with rigorous safeguarding practice.
Our Core Duties:
- Listen: We prioritise the child’s preferred communication style.
- Protect: We maintain accurate records and stay alert to neurodivergent-specific vulnerabilities.
- In line with Working Together to Safeguard Children (2023/24), we maintain strict confidentiality. With your agreement, we may share session data with relevant parties as outlined in our consent forms; however, we are duty-bound to disclose information without consent if a child is at risk of harm.
We are not a medical or clinical body,
nor an immediate crisis intervention team.
Mental Health & Crisis Support:
In an emergency, dial 999.
- NHS 111 (Mental Health Option): Dial 111 and select Option 2 — Available 24/7 for all ages.
- Single Point of Access (SPA): Call 01472 256256 (Option 3). This is available 24/7, 365 days a year for mental health or emotional wellbeing crises.
- Samaritans: 116 123 — Free, 24/7 emotional support.
Safeguarding Referrals & Support (North East Lincolnshire):
- Children’s Services (Integrated Front Door): 01472 326292 (Option 2)
- Children’s Disability Service: 01472 326292 (Option 5)
- NSPCC Helpline: 0808 800 5000
- North East Lincolnshire SENDIASS: 01472 326363 | ask@nelsendiass.org.uk
Immediate Emotional Support for Parents, Guardians, and Caregivers
Alberstone Consultancy provides long-term strategic support. If you are currently in a state of crisis and need immediate emotional support to stabilise your system, these free, confidential services are available to help:
Contact (For Families with Disabled Children): Call 0808 808 3555 (Mon–Fri, 9am–5pm). Advice and support for parents of children with any additional needs or disabilities.
Shout (Text Support): Text SHOUT to 85258 (Free, 24/7). A confidential, text-based service for when you feel too overwhelmed to speak on the phone.
Samaritans: Call 116 123 (Free, 24/7). For when you need a non-judgmental ear to offload and find perspective.
FamilyLine: Call 0808 802 6666 (Mon–Fri, 9am–9pm). Dedicated support for family pressures. For out-of-hours text support, text FAMILYACTION to 85258.
PANDAS Foundation: Call 0808 1961 776 (11am–10pm daily). Provides empathetic support for any parent struggling with their emotional wellbeing.
YoungMinds Parents Helpline: Call 0808 802 5544 (Mon–Fri, 9:30am–4pm). Practical advice and support for parents worried about a child or young person’s mental health.
Alberstone Consultancy is committed to providing high-quality,
neuro-affirming support.
If you have a concern or are unhappy with the service you have received,
we encourage you to follow these steps:
Informal Resolution: In the first instance, please contact our Director directly at office@alberstone.co.uk
Formal Complaint: If the matter is not resolved informally, you may submit a formal complaint. We will acknowledge your complaint within 5 working days and provide a full written response within 21 working days.
Professional Bodies: As an independent consultancy, we aim to resolve all matters internally. However, if your complaint relates to a specific breach of data privacy, you may contact the Information Commissioner’s Office (ICO).
If it relates to a safeguarding failure, you may contact the North East Lincolnshire Designated Officer (LADO) via the Integrated Front Door on 01472 326292.
We value open communication and will make every effort to resolve the issue through collaborative problem-solving.
Alberstone Consultancy Limited. Companies House Registration: 17092308.
65 Grimsby Road, Cleethorpes, North East Lincs, DN35 7AF, England